Returns & Exchanges
At BaseNZ, we want to ensure you are stoked with your gear, which is why we offer a 30-day return policy for any unused items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to help you get back to the mountains or the streets with the right equipment.
Check Eligibility
Ensure your item is in brand-new condition, unwashed, and with all original tags and packaging intact within 30 days of purchase.
Contact Support
Email our customer service team with your order number to request a Return Authorization and receive the correct shipping address for our warehouse.
Pack and Ship
Securely package your gear and send it back to us using a tracked courier service to ensure it arrives safely at our Wanaka headquarters.
Processing and Refund
Once our team inspects the return, we will process your refund or store credit within 3-5 business days, excluding original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing